At infusionhotsauce.com your 100% satisfaction is our primary goal. If you are not happy with your product purchase we will exchange it or refund your money...no problem and no hassle.
Please inspect your order immediately and contact us right away at:
alank@infusionhotsauce.com .
If by chance a package is delivered damaged we will work quickly to resolve the issue. Repackage the products in the original shipping box, include a copy of your invoice, and follow these simple steps:
- Contact us within 15 days of receiving your order to let us know you will be making a return. In your email please include your Name, shipping address and invoice number. We will provide you with a return shipping address label.
- Please send your return package via UPS or U.S. Parcel Post. Unopened items must be received in a saleable condition. Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. We cannot refund your money on items damaged due to your improper packaging.
- Once we receive your return package, we will issue you a refund for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card. If you paid by check or money order, we will mail you a check. If you are returning an item because it arrived damaged, we will refund you the shipping costs to return the item to us.
- Please allow up to 10 days for infusionhotsauce.com to process your refund. We will contact you via e-mail to inform you that the refund has been issued.